Spring 2024
🌎 Community 🙌🏽 Integrity 🎋 Stewardwship
🌎 Community 🙌🏽 Integrity 🎋 Stewardwship
Airport Experience Awards
AXN RECOGNIZES INDUSTRY’S BEST AT ANNUAL GALA
A vibrant Awards Gala capped four days of programming at the 2024 Airport Experience Conference. The event attracted a broad range of airport directors and properties executives along with brand and concessionaire executives, designers, consultants and others.
The 2024 Airport Experience Awards recognized excellence in airport concessions throughout North America and named Bambuza Hospitality Group as BEST ACDBE OPERATOR for 2024!
Bambuza Hospitality Group leadership is expanding
Bambuza Hospitality Group welcomes Jeff Brown as Senior Director of Operations & Innovation.
Bambuza Hospitality Group is pleased to announce the appointment of Jeff Brown as Senior Director of Operations & Innovation. Jeff brings over 25 years of nationwide expertise in the restaurant and hospitality industries, driving operational efficiency, enhancing customer experience, and promoting a holistic approach to food systems.
"We are delighted to welcome Jeff to our family at Bambuza Hospitality Group," said Daniel Nguyen, Founder and COO, "As we celebrate 20 years in business, Bambuza Hospitality Group continues to embrace innovation. Jeff's pioneering spirit aligns perfectly with our vision for the future as we broaden our signature take on culinary excellence and community engagement."
A two-time winner of Sage Hospitality Group’s “Innovators Award” and a recent NASA, “Deep Space Food Challenge” grant recipient, Brown’s robust background in hospitality is uniquely influenced by his experimental work in food and agriculture. From regenerative farming techniques to robotics in food service, Brown is committed to creating pathways for food curiosity, job development, and access to nutrient-dense foods tailored to the individual customer.
"I am thrilled by this opportunity to join Bambuza Hospitality Group and contribute to the vibrant culinary landscape in Portland and markets beyond,” says Brown, “I look forward to collaborating with the talented team here as well as inspiring partners to create unforgettable experiences for our guests while celebrating the rich traditions, unique flavors and health benefits of Vietnamese cuisine."
BHG Referral Program
Employee Spotlight Program!
Do you work with someone who's been amazing at their job lately? Nominate them for our Employee Spotlight! Write their name and share a quick reason or story explaining why they deserve the spotlight this month.
Each month an employee from each store will be chosen to receive a gift card prize! Each decision will take into consideration staff nominations, secret shopper scores, manager feedback and online customer reviews.
Let’s celebrate the stars among us! Talk to your Manager about how to nominate a co-worker!
BHG out and about —Salt Lake City International Airport
Our Operations team visited the Bambuza Vietnam Kitchen & Bar construction site, and The Coffee Bean and Tea Leaf is set to open up later this fall.
Store Visits at SEA International airport & John Wayne Airport
Bambuza Hospitality Group Founders Katherine Lam (CEO) and Daniel Nguyen (COO) visiting Bambuza Vietnam Kitchen and Ninth & Pike at the SEA International Airport and Sambazon at the John Wayne Airport to say hello and express their appreciation to the BHG Team Members!
the customer experience
Part of your job is more than simply taking our guests' orders. Creating a positive experience for our customers make them repeat customers, build our reputation, and increase sales and tips! Here are some pointers when engaging with a customer:
Customer Service Survey
We love great reviews, and we want to reward YOU! 🙌🏽
We are launching a Customer Service Review Program. You might have noticed on our printed receipts that there is a link for customers to leave a review of their experience with our Bambuza Hospitality Group stores.
How it works:
Provide the receipt to the customer and circle the website link for the customer to leave a review.
Remember to share your name with the customer so they can recognize your service that day.
When we receive the reviews, YOU will be entered into a drawing to win an Amazon Gift Card 🤑
Company Policy Reminders
BHG Uniform Policy
Uniforms make us Unified! Here’s the Bambuza Hospitality Group’s updated Uniform Expectation Guide.
Reminder to wear black pants, non-slip shoes, adhere to food safety as it relates to hygeine and Health Department rules.
BAMBUZA EMPLOYEE HANDBOOK
Our handbook contains essential information about our company policies and employee benefits. Please familiarize yourself with the information provided so that you can make the most out of your employment with us.
April & May Birthdays
Ager Belay • Alin Lucioto • Alxa Rubio • Alfredo Montilla • Amha Alemu • Barbara Wheeler • Brittany Hottman • Christian Zepeda Valencia • Citali Penaloza • Dao Ly • Ha Trang Le Nguyen • Hai Lam • Heather Callan • Hoa Vuong • Hong Lam • Jennifer Chau • Joseph Maglipon • Joshua Crisanto • Kim Ngan Nguyen Thi • Leyla Seid • Luis Lucioto • Melani Manuel • Miguel Lopez • Naomi Stone • Pablo Amezquita • Ronald Corpuz • Sarmi Andrew • Sheryl Flores • Stella Callan • Tuan Bui • Vee Nguyen • Yemisrach Gebre