June 2024

🌎 Community 🙌🏽 Integrity 🎋 Stewardship

🌎 Community 🙌🏽 Integrity 🎋 Stewardship

Employee Spotlight Program!

This newsletter is a heartfelt tribute to our incredible, hardworking staff. Congratulations to those who have been nominated by your peers! Your unwavering dedication and tireless efforts do not go unnoticed. At Bambuza Hospitality Group, we are deeply grateful for your outstanding commitment and the positive impact you bring to our team. We are thrilled to shine a light on your remarkable achievements and celebrate your success. Keep up the fantastic work—your continued excellence is a true inspiration to us all!

Scroll down to discover how you can nominate a deserving co-worker.

 

Do you work with someone who's been amazing at their job lately? Nominate them for our Employee Spotlight! Write their name and share a quick reason or story explaining why they deserve the spotlight this month.

Each month an employee from each store will be chosen to receive a gift card prize! Each decision will take into consideration staff nominations, secret shopper scores, manager feedback and online customer reviews.

Let’s celebrate the stars among us!

Talk to your Manager about how to nominate a co-worker!

 
 

Bambuza Out and About in the Community

Bambuza Hospitality Group was the proud Diamond sponsor of Viet Portland Football Club's annual soccer tournament! The tournament brought together 12 teams from across the US to compete in different matchups.

 
 

The tournament fosters cultural and inter-generational connection, as well as a love of soccer. We are repeat sponsors of this amazing community event and members from the Bambuza Hospitality Group family came out with their kids to cheer the teams on! We also served up Bambuza brand Vietnamese Coffee and our delicious bánh mì to the hungry players and fans. In addition to sponsoring the tournament overall, we were THRILLED to see one of the two individual teams we sponsored take home the trophy!

Congratulations to all the players! We're so glad we can be a part of this amazing event. We hope more people will discover and join in the fun next year.

PDX International Airport Street Fair

Corporate Operations Support Manager Chrissy Erguiza stopped by Port of Portland to snap a pic with the Unipiper at the first of PDX Airport's Summer Street Fairs! Travelers and airport and airline staff can enjoy free samples and deals at several locations at these two hour events throughout the airport. The Bambuza team served up samples of our Honey Glazed Chicken and Potstickers.

 
 

Portland Dragonboat Racing!

Bambuza Hospitality Group is a proud sponsor of the 2024 Portland Rose Festival Dragon Boat Race. In addition to providing t-shirts for all event volunteers, members of our management team spent an incredible day on the water earlier this month, working as part of the team that secured the boats between races.

It was a true privilege to volunteer for this amazing event! We heard incredible stories of breast cancer survivor teams, felt the joy and spirit of community rowing groups, and met families who come back year after year both to row and to volunteer. We'd like to thank the Portland-Kaohsiung Sister City Association for welcoming our involvement. And thank you to Chrissy Erguiza, Erin Frank, Daniel L. Nguyen, Katherine Lam, and Tyler Lam for representing Bambuza at the various events of the weekend.

The Dragon Boat Race is an iconic part of Portland's Rose Festival and embodies the spirit of COMMUNITY. We're so happy to have played a part in its success. We'll be back next year!

 
 

the customer experience

Part of your job is more than simply taking our guests' orders. Creating a positive experience for our customers make them repeat customers, build our reputation, and increase sales and tips! Here are some pointers when engaging with a customer:

 
 

BHG Referral Program

 
 

Customer Service Survey

We love great reviews, and we want to reward YOU! 🙌🏽

 

You might have noticed on our printed receipts that there is a link for customers to leave a review of their experience with our Bambuza Hospitality Group stores.

How it works:

  • Provide the receipt to the customer and circle the website link for the customer to leave a review.

  • Remember to share your name with the customer so they can recognize your service that day.

  • When we receive the reviews, YOU will be entered into a drawing to win an Amazon Gift Card 🤑

 

Mastering Permit Management with Homebase: A Step-by-Step Guide

 

At Bambuza Hospitality Group, we understand the importance of keeping our alcohol and food servers' permits up-to-date and easily accessible.

That’s why we created a short, insightful tutorial on how to upload these essential permits into the Homebase App, and we couldn't be more excited to share the benefits with our team!

Homebase is an incredible tool that not only simplifies the process of uploading permits but also ensures we stay compliant with health department regulations. By using Homebase, we can set reminders for when permits are about to expire, giving us ample time to renew them without any last-minute stress. This feature helps us maintain seamless operations and focus on providing exceptional service to our customers.

Now, with Homebase, all our permits are securely stored and easily accessible whenever needed. We encourage all team members to watch the video and familiarize themselves with this powerful feature to keep our workplace running smoothly and efficiently.

BAMBUZA EMPLOYEE HANDBOOK

Our handbook contains essential information about our company policies and employee benefits. Please familiarize yourself with the information provided so that you can make the most out of your employment with us.

June Birthdays

CJ Sumner • Edgar Sierra • Emily Binh Phuong • Emmily Perez • Gilbert Gonzalez • Prince Victor Velasco • Robert Sierra

Bambuza Hospitality Group