March 2024
🌎 Community 🙌🏽 Integrity 🎋 Stewardwship
🌎 Community 🙌🏽 Integrity 🎋 Stewardwship
We’ve Been Nominated — Airport Experience Awards
🎉 Good Luck, Bambuza and Ninth & Pike 🎉
Bambuza Hospitality Group has been nominated for two Airport Experience Awards! Winners will be revealed at the 2024 Airport Experience Conference, held next week, April 1-4, in Dallas. Great job team, and good luck to our leadership — we hope you bring home the win!!
Best Casual Dining Concept – large airports
9th & Pike Artisan Kitchen at Seattle-Tacoma International Airport, operated by Bambuza Hospitality
Best ACDBE Operator
Bambuza Hospitality Group
Congratulations, Portland’s Woman of Influence Recipient, Bambuza’s CEO & President Katherine Lam!
Congratulations to our CEO and President Katherine Lam! Katherine was recently named a 2024 Woman of Influence by Portland Business Journal and celebrated at a lovely luncheon at the Hilton Portland Downtown. Congratulations to all Katherine and all the other the winners!
Plus, watch the Portland Business Journal’s interview of Katherine by clicking the image below!
Annie Calantoc - SEA International Airport
Bambuza Hospitality Group announces the promotion of Annie Calantoc to Director of Operations, SEA International Airport. Calantoc originally came to Bambuza Hospitality Group with nearly a decade in restaurant management experience at Chipotle. In her Assistant Director role for Bambuza Hospitality Group at SEA, Calantoc has excelled at interpersonal communication, executing on brand standards, and building strong teams.
Chief Operations Officer and co-founder Daniel Nguyen states, “We’re thrilled to be able to promote strong leadership from within and support Annie in this new position. Her years of experience in both kitchen and service management, along with her skills at building a strong team culture, make her an excellent fit for this position.”
“I can’t wait to connect with you all and get started in this new role!” — Annie Calantoc, Director of Operations, SEA for Bambuza Hospitality Group.
Employee Spotlight Program!
Do you work with someone who's been amazing at their job lately? Nominate them for our Employee Spotlight! Write their name and share a quick reason or story explaining why they deserve the spotlight this month.
Each month an employee from each store will be chosen to receive a gift card prize! Each decision will take into consideration staff nominations, secret shopper scores, manager feedback and online customer reviews.
Let’s celebrate the stars among us! Talk to your Manager about how to nominate a co-worker!
BHG out and about — In Mexico!
Our team represented Bambuza Hospitality Group at ANTAD Expo in Guadalajara this month to show off our Bambuza retail products to international community!
the customer experience
Part of your job is more than simply taking our guests' orders. Creating a positive experience for our customers make them repeat customers, build our reputation, and increase sales and tips! Here are some pointers when engaging with a customer:
Customer Service Survey
We love great reviews, and we want to reward YOU! 🙌🏽
We are launching a Customer Service Review Program. You might have noticed on our printed receipts that there is a link for customers to leave a review of their experience with our Bambuza Hospitality Group stores.
How it works:
Provide the receipt to the customer and circle the website link for the customer to leave a review.
Remember to share your name with the customer so they can recognize your service that day.
When we receive the reviews, YOU will be entered into a drawing to win an Amazon Gift Card 🤑
Company Policy Reminders
BHG Uniform Policy
Uniforms make us Unified! Here’s the Bambuza Hospitality Group’s updated Uniform Expectation Guide.
Reminder to wear black pants, non-slip shoes, adhere to food safety as it relates to hygeine and Health Department rules.
BAMBUZA EMPLOYEE HANDBOOK
Our handbook contains essential information about our company policies and employee benefits. Please familiarize yourself with the information provided so that you can make the most out of your employment with us.
March Birthdays
Annie Love • Aster Ashame • Christopher Canlas • Clarissa Prieto • Dasha Uzhva • Diana Nguyen • Edwin Canul • Jinsong Li • Juliya Tomayly • Katherine Lam • Katleen Esscarez • Keith Damron • Laura Perez • Mobin Hesarak • Roger Martinez • Sarah DeYong • Walter Bustos